Help Center
How to work in Provodnik
Platform documentation. Not guide blog posts and not a support ticket queue.
Начните с поиска по задаче — «опубликовать сайт», «заявка», «оплата» — или выберите статью из списка.
getting-started
How to sign in
Sign-in depends on hosted Auth email. Local mail is not production evidence.
profile
Set up your organization
Unfinished setup is saved. Reloading does not create a second workspace.
offers
Как создать первую экскурсию
Сначала простой черновик: название, описание, цена и место встречи.
site
Publish the guide site
Guests see the page only after publish. Saving the theme is a draft.
inquiries
Где заявка
Заявка с сайта появляется в «Заявках» и «Сегодня». Туристу аккаунт не нужен.
proposals
Send a client proposal
A proposal is agreed terms from an inquiry, not a second CRM.
bookings
Complete the tour and request a review
Mark completion, then send the review request. Publication uses existing moderation.
bookings
When a booking appears
A booking is created from an inquiry after date and party size are agreed.
payments
Record the traveler payment
Provodnik does not take, hold or store traveler money. You record the status manually.
calendar
Where the calendar is
Confirmed bookings appear in the workspace calendar. A third-party calendar is optional.
content
Publish a travel article
Guide articles live on your site. They are not the Provodnik Help Center. Publish does not promise Google indexing.
notifications
How notifications work
The inbox shows events you may have missed. It is not WhatsApp Business. Production email stays unverified until the owner checks it.
plan
Plan, trial and SaaS billing
Pilot access is assigned manually. Traveler card processing and automatic SaaS refunds are not claimed.
import
Import clients and draft offers
Dry-run first, then confirm. Imported offers stay drafts and never auto-publish.
troubleshooting
Когда писать в поддержку
Если статья не помогла — откройте существующее обращение. Идеи продукта сюда не попадают.